We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please promptly contact us (within 14 days) at firstname.lastname@example.org or call our office at (07) 5508 2505 Mon to Fri 8.30am to 4.30pm AEST. We will require details and a photograph(s) of the defective product(s).
All defective returns must be sent to:
RETURN TO SENDER
PO Box 2448
BURLEIGH QLD 4220
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 5 working days, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product(s) or refund the purchase price, using the original method of payment.
If you have any questions about Returns, please contact us at email@example.com or call our office on (07) 5508 2505 Mon to Fri 8.30am to 4.30pm AEST.